Customer Operations
Every conversation, in one place. Customer operations at OmniCore run on a canonical inbox, complete customer records, and governed communication.
One canonical inbox
Chatwoot is the single conversation inbox. Email replies, website leads, and agent activity all land here — no second CRM, no duplicated inboxes.
Complete customer records
Each customer has an organisation, contact, relationship state, consent records, and an append-only timeline of every event.
Governed communication
Outbound communication requires operator approval and respects the Do-Not-Contact register. Frequency is capped per recipient per campaign.
Honest status
Customer outcomes are reported as measured — never estimated. The Kathrone pilot, for example, is ACTIVE with customer response WAITING.
What we will never do
No fabrication. We do not invent customers, revenue, testimonials, or outcomes. We do not present internal sandbox companies as real customers. We do not auto-contact anyone who has not permitted it.
No fake metrics
Every metric shows provenance and freshness, or renders NOT MEASURED.
No silent automation
Outbound sends are human-approved and audited end to end.
No key sprawl
Secrets live in environment variables or the secrets store — never in the frontend.
See operations live
Book a discovery call for a live walkthrough of the inbox and customer records.
Book a Discovery